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Skills

  • Administrative Assistant
  • Chat Support
  • Customer Service
  • Email Services
  • Email Support
  • Phone Support
  • Reports
  • Sales
  • Salesforce
  • Shopify Development
  • Virtual Assistants
  • Virtual Reality (VR)

Services

  • Virtual Assistant (Customer Support)

    $6/hr Starting at $600 Ongoing

    Dedicated Resource

    I've been a customer service and sales advisor for 2 years and 6 months handling phone calls, chat, and emails. As an advisor we give information to customers, answer complaints, and questions about our...

    Administrative AssistantChat SupportCustomer ServiceEmail ServicesEmail Support

About

Virtual Assistant (Customer Support)

I've been working in the Customer Service industry for more than 3 years.

Here are some of the tasks I do:
- providing information to customers via call, email (tickets), text, and chat (answering complaints, billing questions, order status or shipment concerns, and other inquiries about our products and services)
- processing orders
- managing returns/refunds/replacements
- editing necessary information on Shopify: modifying orders and fixing shipping addresses
- coordinating with different suppliers or warehouse/fulfillment team
- attending/monitoring Facebook and Instagram comments and messages
- creating discount codes
- manually drafting customer's order

Online tools and platforms that I used and been using for the past years:
-Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Skype)
-G Suite Apps (Gmail, Google Drive, Google Docs & Sheets, Google Calendar, Google Meet, Google Keep, Jamboard)
-Company's personal CRM
Other apps or software used: Shopify, SMSBump, Salesforce, Zendesk, Front, Tidio, Omni-Channel, RingCentral, Directly, Avaya, Five9, NICE inContact.

I always deliver and give the best to provide satisfaction to my clients. Let's start working now!

Work Terms

My schedule is flexible and I can start as soon as possible