Obsessed with Excellence. Propelled by Productivity.

I started as a Call Center Representative and reached the pinnacle of career in 17 years. I have a mindset of helping clients improve CSAT by working towards their Vision of ‘Outstanding Quality Service and making a world of difference to their Customers.

Brief Profile:

17 Years of US & Canadian Market Experience in Customer Service Outsourcing, IT enabled Services and Hospitality industry.
An Executive with broad business management and development experience
Excellent Operational background in International & Multicultural work environments
Detail oriented, persistent and hard working professional with ability to handle challenging tasks

Achievements Overview:

Played significant role in establishing an Engagement Center for a Canadian QSR player with 200% annual growth for 10 consecutive years --- Till date taking it to further paramount
Improved Productivity of center to 107% and Quality to 99% benchmarks
Cleared a back-log for a leading US bank on Loan Modification project approx. 100,000+ applications in a 2-week time period deadline (an initiative started by the President Barrack Obama and US govt.)
Star ‘Inside Sales Executive’ for year 08-09 for bringing in 2 major clients ($10.6 mil. yearly billing in total)
Successfully developed and set a start-up with $1.3 mil yearly revenue generation (operational & running)

An ace and consecutive star performer based on exceptional customer service skills and quality. Not only that, I am a an inspirational Leader who can bring people together to achieve GOALS!

Work Terms

Flexible working hours as per client's need. Payment through banking channels only. Preferred communication channel email and Skype.