Providing nothing less than excellent virtual assistant, project management and customer relations management services.
I have had more than 10 years experience in project management, particularly in customer service. I can offer the following expertise in managing customer relations:
1. Chat support
2.Gmail, Yahoo and similar online mails support and management
3. Managing customer ticket resolution
4. Order processing and management
5. Billing and refund processing and management
6. Records management
7. Google spreadsheet, spreadsheet, Excel
8. Corporate communications
9. Client-centered communications
10. Excellent written and spoken English
Over the years, I have also mastered the following skills:
1. Overall operations and project management - timelines, achieve deadlines, staff communications, client management, financial and sales management, marketing and sales
2. Sales and marketing management - finding leads, email marketing, online advertisements, managing cold call agents, creating scripts
3. Web content management - managing writers, production of articles, blogs, news bits, product descriptions, social media content, newsletters, emailers, etc.
4. Social media management - Facebook, Instagram, LinkedIn, etc.
5. Customer service management - managing chat, call, technical and email support, customer complaint ticketing management
6. Bookkeeping, invoicing and financial management - Quickbooks, Wave Accounting, Amazon
7. eCommerce Management - Amazon, Shopify and Oberlo, Etsy
8. Simple website creation - using website template such as GoDaddy, Wix, Webs, etc.
9. Administrative skills - encoding, writing and editing, transcription, translation
10. Financial and wealth management consultant
11. Estate planning consultant
12. Real Estate tasks management
Being a Master of Arts in English candidate, I have a near native proficiency in written and spoken English. I can work in any US Timezones as well as European, Australian and Asian timezones.
Work Terms
I can work in any timezone. I can work on the next business day. My work days are from Monday to Friday, weekends can be included.