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Skills

  • Analytics
  • Business Consulting
  • Customer Satisfaction
  • Process Analysis
  • Process Architect
  • Process Automation
  • Process Design
  • Process Mapping
  • Process Modeling
  • Reports
  • Training

Services

  • Process optimization

    $50/hr Starting at $1K Ongoing

    Dedicated Resource

    Analysis and optimization of company Operation related processes for small & middle businesses, as well as for corporate companies. I specialise on finding the way how a process can work smoother, better,...

    AnalyticsBusiness ConsultingCustomer SatisfactionProcess AnalysisProcess Architect

About

Co-Owner at MPA group, s.r.o., Process Management - Process Improvement and Reengineering Consulting Services

I am an experienced Process Manager, Project Manager, Analyst and Team Manager with a strong background in Telecommunication industry & Customer Care.
In the last 10 years I have mainly gained experience in Operations, Customer Relations, Process Management, Project Management, Analysis & Team Management (employees & vendors), while working on various projects in the Customer Care, Billing & Collection, IT, Business operations & Accounting fields.
I mainly specialize in Process Analysis, Optimization, Reengineering, Maping, Modeling, Implementaion & Management.

Work Terms

40 hours per week
Payment terms agreed based on contract
No communication requirements - will agree on what suits client the best
Mostly interested in Contractual type of work contract