Professional sales expert and self taught marketing specialist looking to join a marketing team to make a difference.
Freelance digital marketer with 5+ years in sales and customer service.
Experience in working for big corporates like Apple Inc and United Airlines.
My work in digital marketing includes: Freelancing 2018 - Present
Implementing, tracking and reporting web advertising campaigns including on Facebook and Instagram.
Analyzing digital marketing activity using Google Analytics SEM Rush.
Used social media for promotions and SEO auditing to increase organic traffic.
Established procedures and workflows, as it relates to campaign set-up to meet marketing objectives and KPIs.
Ensured superior customer service levels, operational excellence and strategic insight.
My work in sales and customer service includes:
Apple Inc and United Airlines : September 2018 - Present
Taught customers of different backgrounds and knowledge levels on how to use their personal/business Apple technology.
Provided solid customer service and support for all standard Apple applications and hardware including password resets/setup, account setups, iTunes and App Store.
Performed advanced troubleshooting procedures on iOS devices and basic troubleshooting methods on MAC OS Computers.
Delivered exceptional customer service while maintaining a high degree of professionalism.
Created a full customer experience for a long term business to customer relationship.
Taught customers of different backgrounds and knowledge levels on how to use their personal/business Apple technology.
Provided solid customer service and support for all standard Apple applications and hardware including password resets/setup, account setups, iTunes and App Store.
Education :
Digital Marketing Nano Degree - Udacity - April 2021
Digital Marketing Fundamentals Certificate - Google Digital Garage - April 2020
Bachelor's degree in Integrative Biology - UC Berkeley - December 2017
Work Terms
Freelancing flexible 10 hours/per week. Email is preferred. Min $200 per project.