Experienced Desktop Support Engineer with a strong background in troubleshooting a variety of IT issues, including login challenges, password resets, and remote access support. Skilled in delivering clear, user-friendly technical assistance via phone, email, and chat, ensuring efficient issue resolution. Known for simplifying technical concepts to enhance user understanding, I am also adept at guiding customers through onboarding, accurately documenting interactions within CRM systems, and managing customer requests through ticketing systems.

Driven to enhance user experiences and streamline support processes, I bring a proactive approach to each interaction and am enthusiastic about contributing my expertise to new challenges. Experienced Desktop Support Engineer with a strong background in troubleshooting a variety of IT issues, including login challenges, password resets, and remote access support. Skilled in delivering clear, user-friendly technical assistance via phone, email, and chat, ensuring efficient issue resolution. Known for simplifying technical concepts to enhance user understanding, I am also adept at guiding customers through onboarding, accurately documenting interactions within CRM systems, and managing customer requests through ticketing systems.

I am excited by the opportunity to work with you! Let’s discuss!

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