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Skills

  • Administrative Assistant
  • BigCommerce
  • Communication Skills
  • Customer Service
  • Email Services
  • Phone Support
  • Sales
  • Shopify Development
  • Troubleshooting
  • Typing
  • Virtual Assistants
  • Virtual Reality (VR)
  • Zendesk

Services

  • Customer Support / Virtual Assistant

    $5/hr Starting at $30 Ongoing

    Dedicated Resource

    Hello, I have worked for many organizations as a customer support and sale agent. I do have experience in handling customer queries through phone calls, emails, and chats. I have worked for eCommerce...

    Administrative AssistantBigCommerceCommunication SkillsCustomer ServiceEmail Services

About

Customer support / VA

Hello,

I have worked for many companies as a customer support and sales agent. I do have experience in handling customer queries through phone calls, emails, and chats. I have worked for eCommerce stores and have a knowledge of product uploading and troubleshooting.

I am a good team player and have qualities which customer support agent should need to have. Within my experience in the field of customer support, I have adopted three qualities which are really necessary to have in a customer support agent:
1)- How to be patience with the customer.
2)- Have good listing power.
3)-Have good communication skills to explain to the customer about the resolution of his/her issue.

The software that currently I am using for support are:
Zendesk, Five9, Bigcommerce, Shopify, Zoho, Crisp, Olark, Vonage

I have a good typing speed of 45WPM and able to work under high pressure and with a large number of incoming calls and chats.

Besides this, I am a good musician too :)

Thank you for visiting my profile