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Skills

  • Analytics
  • Client Administration
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Service
  • Data Entry
  • Data Management
  • Microsoft
  • Order Processing
  • Salesforce
  • Technical Support

Services

  • Administrative Support and Customer Serv

    $5/hr Starting at $40 Ongoing

    Dedicated Resource

    As virtual assistant, I can do such responsibilities and other works: -Answering emails and scheduling appointments and I can do calls and chat too -Tracking client commitments and book events -Editing...

    AnalyticsClient AdministrationClient Issue ResolutionClient OrientationCorrespondence Management

About

Experienced Team Lead, Customer Service Specialist, Data Analyst, Administrative Assistant

I had extensive work experience assisting Relationships Manager for 11 years serving US clients

Admin works:
- Answer emails and do follow up calls especially for escalations and urgent concerns
- Email and Calendar Management and appointment setting
- Data Entry and Analysis of Team's Key Performance Indicators
- Assist Human Resource concerns and System Issues

Customer Service tasks:
- Assisted customer inquiries like product recommendation and checking availability of the item, placing of orders, tracking of shipments or deliveries, setting up appointments for in-home or in-store drop off, follow up for backorders thru email or phone, including refunds, anything concerning their orders.

For Team Management:
- Managed day to day operations and closely monitored the performance of direct reports; analyzed patterns and trends of top wins and opportunities of the business; created action plan and provide consistent coaching to associates to ensure that we exceed the expectations and Performance Indicator set by the client

Work Terms

I am amenable to work 30-40 hours per week and prefer weekly payment thru wise or payoneer