As an experienced professional, I can assure you that I can provide a high-level administrative and customer service at a very affordable rate.
I am an expert in handling inbound and outbound calls, email management and chat support. I provided customer support for Bayer Healthcare professionals and consumers for almost 6 years. I am proficient in using several CRM applications such as Hubspot, Limelight, Siebel, Oracle, Netsuite, and Salesforce. My goal is to always turn someone's frustration into a sigh of relief. I have demonstrated my ability to multitask as I was able to complete my degree in Mass Communication while working. I have a strong work ethic, goal-oriented, and a quick learner too. I can adapt to new concepts quickly and efficiently.
After graduating, I had the opportunity to become a learning management system administrator in Oracle NetSuite for more than 3 years. I am proficient in using the Cornerstone software application. I managed the administrative activities of the team such as scheduling a meeting via Webex and/or Jabber, managing the pipeline and performing due diligence to ensure that our clients follow their training timeline.