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Skills

  • Analytics
  • Business Development
  • Business Process Improvement
  • Business Transition Planning
  • Collections
  • Compensation Management
  • Management
  • Policies & Procedures
  • Reports
  • Review Writing
  • Team Building
  • Training

Services

  • open for any Part Time jobs

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    I carry 15+ years of work experience in Mortgage, Training, Credit and Collections and financial services. My last designation was of Assistant Manager with Ocwen financial services where I have worked...

    AnalyticsBusiness DevelopmentBusiness Process ImprovementBusiness Transition PlanningCollections

About

Forward-thinking professional with 15+ years of experience in Process operations management, training, credit and collections, business development, staffing module Compensation& Benefits.

My last designation was of Assistant Manager with Ocwen financial services where I have worked for last 7+ years. I was involved in two transitions as an Assistant manager and Team lead, wherein one was 77 seater and the other was 11. I also have experience in process training and quality. I have hands-on experience in building and preparing weekly/monthly/yearly reports for management and HR purpose along with dashboards, I have also created and maintained ICP (incentive compensation plan) and pay-outs for the department with regular reviews and changes. Prepare and present performance review both individual and department wise and monitor performance improvement plans if required. Hands on experience in maintaining staffing module and governance for the department. Maintain policies and procedures for the department along with training manual and regular review and update of the same. Involved in conducting a gap analysis for the department and basis the report develop and implement staff development, training, and process improvement plans.
Areas of Expertise
•Management •Team Management • Transition •Training •Credit & Collections (B2B) •New Business Development •Staff Development & Training •Process Improvement •Team Building•Regulatory Compliance•Customer Service Management •Staffing Module & Governance •Quality •Compensation& Benefits (ICP) •Policies & Procedures •Evolved Witten& Verbal Communication Skills •Decision Making
Employment History
#Ocwen Financial Solution Pvt Ltd (July 2010 – March 2018)
*Assistant Manager (Sep 2015 – March 2018)
*Team Lead (May 2014 – Aug 2015)
*Corporate Trainer (December 2011 – April 2014)
*Home Retention Consultant (July 2010 – Nov 2011)
#M S Engineering Works: Administrative Coordinator (Dec 2008 – Feb 2010)
#Oracle: Collections Analyst (May 2006 – Feb 2008)
#AOL- America Online: Sr CCC – (March 2003- May 2006)
#Sri Suraksha Chakra Chit Funds Pvt Ltd: Promotional officer. (Feb 2000- Sep 2001)

Work Terms

Looking for hourly/ part time/ full time/ contract/ projects jobs.