Insatiable hunger for excellence
With over a decade of working experience in customer experience and performance measurement, I am equipped with skills which have enabled me to increase customer satisfaction rate and reduce visitor bounce back ratio for my existing and previous employers.
I have successfully served clients from different industries and sectors including but not limited to; law firms, automotive, education/academia, home improvement, medical, and many more.
Handling visitor queries through the live chat and email as a virtual assistant is one of my specialties that I have acquired over the course of several years working for clients from the UK, USA, Australia, Canada and New Zealand.
Moreover, I can create all different types of customized MS Excel dashboards related to performance measurement, tasks/projects tracking, inventory management, attendance management, etc. for intelligent decision making.
Drop shipping, order management, order processing, inventory uploading, and payment processing is another skill that I have mastered over last few years.
Work Terms
My work terms are very flexible and client oriented. I will ensure my ability to adapt to your preferred work timings and deliver the work accordingly, with excellent quality and timely support.