Empowering busy professionals with reliable, compassionate, and efficient virtual support—so you can focus on what truly matters.
Hi, I’m Saratu Usaini — a passionate, detail-driven Virtual Assistant with a background in nursing, executive support, and customer service. My journey began in healthcare, where I learned the value of empathy, precision, and keeping calm under pressure—skills that now fuel my mission to help professionals and business owners stay organized and stress-free.
Over the past 5+ years, I’ve supported clients across diverse industries—from healthcare and Airbnb operations to offering tailored assistance in administrative support, medical virtual assistance, customer service, inbox management, calendar scheduling, and document preparation. I’m also HIPAA-compliant and well-versed in tools like Google Workspace, Microsoft Office, Slack, Trello, and EMRs.
What sets me apart is my genuine care for the people I support. I don’t just complete tasks—I build trust, anticipate needs, and strive to make each day a little easier for my clients. I believe in showing up with integrity, positive energy, and a “how-can-I-help” mindset.
When I’m not managing schedules or solving problems behind the scenes, you’ll likely find me reading personal development books, trying out a new recipe in the kitchen, or going on quiet nature walks. Fun fact: I once helped an Airbnb host recover from a last-minute cancellation and fully booked their calendar within 48 hours—turning a stressful situation into a success story!
If you’re looking for someone who’s not only skilled but also genuinely invested in your success, let’s connect. I’d love to be the support you can count on.
Work Terms
Work Terms:
I am committed to delivering high-quality, timely, and detail-oriented support. Whether it’s administrative tasks, customer service, virtual assistance, or coordination roles, I focus on clear communication, efficient processes, and excellent client satisfaction.
Communication Style:
I prefer clear and consistent communication. You can reach me via Guru messages, WhatsApp or Zoom (if needed for meetings). I always aim to respond promptly and keep you updated on project progress.
Hours of Operation:
I am available Monday to Friday, from 6:00 PM to 2:00 AM (WAT), and can be flexible depending on your time zone or project urgency. I occasionally accommodate weekend or evening work upon request.
Payment Terms:
For fixed-price projects, I prefer milestones tied to deliverables. For hourly work, I log time with transparency and provide updates regularly. I request timely payments as per Guru’s SafePay system to ensure smooth collaboration.
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