Professional and ethical at all times!
I have 17+ years of customer service, 10+ years of call centers, 8+ years of Technical Support, 10+ years of leadership, coaching and management, 4+ years of process creation and documentation and 4+ years of Service Desk Analyst experience.
Education and Certificates:
Master Degree in Project Management
Masters Degree in Business Administration 9MBA)
Bachelors Degree in Technical Management
ITIL V3 Foundation Certificate
Master Certificate of Business Process Management
Work Terms
Any time on weekends
Monday-Friday 4 p.m until 12 a.m.