Customer Support Expert || 5+ Years of Experience

Hi!

I'm Sumit from India!

I’d like to thank you for taking your time to look through my profile.

I am a dedicated and highly skilled Customer Support Specialist with over 5 years of experience in providing exceptional chat-based customer service. I have a proven track record of effectively managing customer inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments. My expertise includes handling technical and non-technical inquiries, troubleshooting, and using popular customer support tools like Zendesk, Intercom, salesforce, azure and Freshdesk.

Key strengths:

Expert in providing clear, friendly, and professional support through live chat
Proven ability to resolve complex customer issues quickly and effectively
Strong communication, multitasking, and problem-solving skills
Experience working with both B2C and B2B clients across various industries, including e-commerce and tech support
I am passionate about helping businesses improve their customer experience and building long-term relationships with clients. Let’s connect and discuss how I can help your company deliver top-notch customer support!


Why Hire Me?

? Proactive & Customer-Focused – I go above and beyond to ensure customer satisfaction.
? Tech-Savvy & Efficient – Familiar with various CRM tools & analytics.
? Strong Communication Skills – Fluent in handling difficult conversations professionally.
? Result-Oriented Approach – Focused on improving support processes and response time.
? Your Satisfaction Is My Priority, ~ I'll do rework to your Satisfaction.
? Work 7 days a week and available 24x7
?Deliver Projects within the time frame.

Work Terms

Pricing Plans:

Basic: 50 messages/email, 2-3 hours of support - $10-$12

Standard: 150 messages, 4-5 hours of support + appointment setting - $15-$20

Premium: 300 messages, 8 hours of support + appointment setting + summary report -$25-$35

Need a custom plan? Feel free to message me!

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