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Skills

  • Information Technology
  • Benefits Administration
  • Compensation Management
  • Customer Service
  • Customer Service Representatives
  • Email Services
  • Email Support
  • Family Lawyers
  • Microsoft Excel
  • Operations Management
  • Order Processing
  • Payroll
  • Quality Assurance
  • Real Time Programming
  • Reports

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Services

  • Email Support

    $25/hr Starting at $1K Ongoing

    Dedicated Resource

    I have and excellent experience in email support for 6 years as Hotel Operations support Coordinator for Intercontinental Hotels Group (IHG) I provided reports to my Area Managers and Quality Managers...

    Email ServicesEmail SupportInformation TechnologyMicrosoft ExcelOperations Management

  • Customer service Representative

    $25/hr Starting at $1K Ongoing

    Dedicated Resource

    As a well experienced customer service representative I became an expert when it comes to solving clients different concerns I was able to provide customer experience excellent. I handled different account...

    Customer ServiceCustomer Service RepresentativesFamily LawyersInformation TechnologyReal Time Programming

  • Payroll Analyst

    $25/hr Starting at $1K Ongoing

    Dedicated Resource

    Processing payroll for business. Regular or special payroll. Making aure that the toal number of hours are correct and the amount to fund before the checkdate is provided to the client to avoid overdraft...

    Benefits AdministrationCompensation ManagementOrder ProcessingPayroll

About

Hi my name is Sunshine 36 yrs old. I’ve been in a BPO industry since 2007. I’ve handled different accounts internationally.

I started working right after I graduated from college 2007. I finished my course in Bachelor of Science in Computer Science.
My first Job was with Intercontinental Hotels Group (IHG) as Hotel Operations support coordinator for 6 years. That was a back office job we process reports for our hotels on a weekly basis. We support 3 Area Managers a day with 70-80 hotels each portfolio. We also support Quality managers. I really love that job.
Next was with Convergys Philippines as Customer sales and Service Representative. That was for 13months it was a UK Telco account which is Tmobile (consumer) this is where I started learning about metrics part of this was customer service experience very different from my first Job where i don’t take phone calls so this was new to me. It was hard at first but since my passion is helping people I embraced it and accepted the challenge. I learned a lot from my first 2 jobs.
Then I tried working for a US bank (Suntrust) we take phone calls as well so I used what I’ve learned from my previous Jobs. This one is very different from Hotel industry to Telco then I jumped to finance. The training is different but ensuring the clients and happy and satisfied is what I love the most.
After a year I decided to work for a US payroll company for small businesses and that was with ADP Philippines. I enjoyed working as payroll analyst for 2 years. Where I have to be careful when it comes to details because we are processing an employees income every single cents is important. Good thing I am very specific and detailed person. I make sure before I submit the payroll we have the same total of hours with my client on the phone and of course with a smile on their faces.
Then after 2 yrs I applied to the same Telco account which is Tmobile US but this time its for business and the only site outside US and thats for 2 yrs

Work Terms

Hourly Rate $25 I would prefer to communicate via email/ whatsapp or Viber.