An Experience Customer Service Representative/Virtual Assistant
I previously worked as a Customer Service Representative in one of the call center companies here in the Philippines for more than 3 years. My main responsibility as a CSR is to answer calls coming from American customers and resolve their issues and concerns about their service. I learned how to properly handle calls, handle customers' objections and handle hard to manage customers. I also gained data entry experience because it is actually part of the job. I need to fill out an application form for the customer if he would like to apply for the service, create a valid voice recording with the customer if he would like to renew the service, make documentation and leave a note on the customer’s records about the call. I was also trained to do back office tasks when the company lacked manpower on that department. My previous job enabled me to improve on my communication skills, multitasking skills, and typing skills, it also made me understand the importance of providing an excellent customer service.
I started my freelance career last August 2014. Most of the projects that I got were related to data entry and virtual assistant. I have an experience in assisting a Marketing Manager by handling a team of 15 Social Media Marketers to generate leads for the client. I also remotely assisted a Hiring Manager by helping him post different job ads in free job listing website like craigslist.
Work Terms
I can work full time, 8 hours a day. I prefer to be paid via paypal or western union if possible.