Organised, efficient, proactive and reliable

My educational background lies in Tourism and Hospitality, Sociology and English language, while my work experience includes customer service-orientated positions, such as: hotel receptionist, customer support, front desk agent at the travel agency, reservations agent for holiday rentals (both through an agency and via internet) and sales positions.

I am proficient with Airbnb, Booking.com and other booking portals, as well as other travel planning services.

As a frequent traveller who plans her own trips, I understand the needs and problems of the clients in travel/tourism and hospitality industry.

I am also experienced in maintaining online presence and updating business pages on social networks, helping to promote the business.

I've been working as a customer support agent for a large social network for the past 3 years and can deliver friendly, helpful and courteous service.

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