My previous work experiences were mostly in a BPO industry. I worked as a claims officer and a trainer for one of Australia's largest insurance companies. Aside from this, I also was a virtual administrative medical assistant for one of US' well known gastroenterologists. The scope of works include customer handling (queries, concerns, complains), constant communication with the customers, service providers and internal staff (phone, emails, chat), close monitoring of the progress until we have come up on its resolution / finalization, conduct research, further review and assessment, decision making and more.
Work Terms
I am a full time and a first time mother, thus I am personally rearing my baby. I would appreciate if the job offered does not involve any call handling so not to hear any noises or other disturbances caused by my newborn.
I can work part time and full time, prefers full time. Since I am just new to this remote and freelancing job, I agree to work for a low but reasonable rates.