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Skills

  • BPO
  • Communication Skills
  • Customer Service
  • Customer Service Representatives
  • Data Encoding
  • Data Entry
  • Digital Marketing
  • Email Marketing
  • Email Services
  • English Language
  • Google Analytics
  • Landing Page Design
  • Management
  • Multitasking
  • Reading

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Services

  • Digital Marketing | MarTech

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    • Email Marketing Setup (Mailchimp, Campaign Monitor, Klaviyo, Mailjet) • Email Marketing Automations • List Management • Customer Journeys • Cross-channel Marketing (Iterable) • Push Notifications •...

    Digital MarketingEmail MarketingGoogle AnalyticsLanding Page DesignSMS Marketing

  • Customer Service

    $6/hr Starting at $25 Ongoing

    Dedicated Resource

    Answers all customers’ e-mails and conduct an appropriate solution for any issues 
 Performs refunds and replacements of the orders when needed 
 Manages Seller Feedback 
 Manages Product Reviews (commenting...

    Email ServicesManagementReportsReviews

  • Data Entry

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I'm proficient in speaking, writing and reading English. I have good written and verbal communication skills. I have excellent customer handling skills. I've worked as a technical support and customer...

    BPOCommunication SkillsCustomer ServiceCustomer Service RepresentativesData Encoding

About

Digital Marketing | Customer Service | Virtual Assistant | Amazon (FBA)

Currently working as a Partnerships Operations Manager for a MarTech solutions company handling all markets located in various APAC and European countries.


Day to day and Adhoc tasks include:


• Collaborating with Customer Solutions Managers, Solutions Engineers, Sales and Growth teams regarding customer accounts digital marketing platform updates
• Creating SOPs for new partner platforms (Onboarding, Ongoing, Offboarding)
• Ensuring existing SOPs are updated and being implemented
• Troubleshooting issues with SEs and escalating to internal devs and partner platforms for solutions
• Setting up new accounts with partner platforms
• Migrating data and templates from platforms
• Managing campaigns in different platforms
• Managing and optimizing partner platform costs

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My other skills include (but not limited to):

• Email Marketing Setup (Mailchimp, Campaign Monitor, Klaviyo, Mailjet)
• Email Marketing Automations
• List Management
• Customer Journeys
• Cross-channel Marketing (Iterable)
• Push Notifications
• Basic image/video editing (Adobe Photoshop/Lightroom/Premiere)
• Google Analytics
• Canva
• Data Entry
• Email Management
• Calendar Management
• Customer Service and Escalations
• Social Media Handling

I'm proficient in:
• Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms)
• Microsoft Office (Word, Excel, PowerPoint, Publisher)
• Canva
• Trello