Position Overview: We are seeking a skilled and proactive Freelance Platform Manager to handle our accounts on platforms like Guru, Upwork, and similar marketplaces. The ideal candidate will be responsible for setting up and managing profiles, bidding on relevant projects, communicating with clients, and ensuring successful deal closures. This role requires excellent communication, organizational skills, and a strong understanding of freelance platforms.
Key Responsibilities:
Account Setup and Management:
- Create and optimize company profiles on platforms like Guru, Upwork, Fiverr, etc.
- Craft engaging and professional profiles, service descriptions, and portfolios that align with company offerings.
- Update profiles regularly to reflect new services, achievements, and projects.
Bidding and Proposal Submission:
- Identify suitable projects by analyzing job postings and client requirements.
- Write compelling and tailored proposals for each project to stand out from the competition.
- Ensure timely submission of proposals to maximize opportunities.
Client Communication and Relationship Management:
- Respond promptly and professionally to client inquiries and messages.
- Schedule and participate in calls or discussions to understand client needs and expectations.
- Negotiate terms and finalize agreements in alignment with company policies.
Deal Closing:
- Use strong persuasion and communication skills to convert leads into confirmed projects.
- Follow up with clients to address any concerns or queries.
- Ensure all contract terms are agreed upon and documented before starting a project.
Project Handover:
- Coordinate with internal teams to kick off new projects after deal closure.
- Maintain smooth communication between clients and internal teams during project execution.
- Ensure client satisfaction and handle feedback after project completion.
Platform Performance Analysis:
- Track and analyze performance metrics on each platform (e.g., win rates, client reviews).
- Recommend strategies to improve success rates and platform reputation.
- Identify new trends and opportunities on freelance platforms.
Team Collaboration:
- Work closely with marketing and sales teams to align bidding strategies with business goals.
- Share insights and learning from freelance platforms to enhance the company’s overall strategy.
Qualifications and Skills:
- Proven experience managing accounts on freelance platforms like Upwork, Guru, Fiverr, or similar.
- Excellent written and verbal communication skills.
- Strong negotiation and client management skills.
- Ability to write clear, persuasive, and customized proposals.
- Familiarity with online project management and collaboration tools (e.g., Trello, Slack, Asana).
- Basic understanding of the services offered (e.g., web development, graphic design, etc.).
- Self-motivated with strong organizational and time-management skills.
Preferred Qualifications:
- Experience in closing deals and building long-term client relationships.
- Background in sales, business development, or project management.
- Knowledge of SEO, digital marketing, or IT services is a plus.