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Skills

  • Customer Service
  • Email Services
  • Inbound Marketing
  • Phone Support
  • Analytics
  • Business Writing
  • Help Desk
  • Microsoft Exchange Server
  • Profiles
  • Requirements Analysis
  • Team Management
  • Technical Support
  • Troubleshooting
  • Visual Basic
  • Writing

Services

  • Customer Advocate Specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    We handle customer complaints regarding Western Union Money Transfer. Letters are sent to customers acknowledging the complaint with a specified deadline of resolution. Resolution letters can be sent...

    AnalyticsBusiness WritingCustomer ServiceEmail ServicesInbound Marketing

  • Technical Support Specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    I handled basic internet troubleshooting for a particular ISP. We walk through a customer by phone on how to install or upgrade their computers. Alongside with that, we walk them through on how to troubleshoot...

    Email ServicesHelp DeskPhone SupportTeam ManagementTechnical Support

  • Customer Service Specialist

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Handling APAC region, we take inbound calls to provide the needed product information regarding Western Union Money Transfer. We validate Western Union online profiles (for new users), provide current...

    Customer ServiceInbound MarketingMicrosoft Exchange ServerPhone SupportProfiles

About

Sounds cliche but I am a trustworthy person, hardworking, and is eager to learn a new skill.

I live in the Philippines, married, and blessed with one child.

I've been in the BPO industry for 14 years. I've handled basic customer service, technical support, offline support, and presently as a Customer Advocate for a financial company.

Work Terms

My preferred hours of operation will depend on the schedule I have on my full time job at the moment.

I can be reached by email (hazelilac@gmail.com) all the time.