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Skills

  • Technical Support
  • Troubleshooting
  • Access
  • Analysis
  • Basic
  • Call Handling
  • cnm
  • Customer Satisfaction
  • International
  • Management
  • Marketing
  • Music
  • Qa
  • Reports
  • Risk Management

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Services

  • Customer and Technical Support Represent

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Assisting Verizon new and existing customers installing their equipment, and with agent expertise, we assured that we can take care of their problems. As Technical Support Representative, we are also...

    Technical SupportTroubleshooting

  • Technical Support Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Providing technical assistance for BigPond TELSTRA ADSL, HSDPA, CABLE, SATELLITE customers on both Windows and MAC Computers when they have problems in connecting to the internet. Also given a task in...

    AccessAnalysisBasicCall HandlingCustomer Satisfaction

  • Technical Business Analyst & Customer Se

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Convergys International has an account which is Dun and Bradstreet (DNB) is a Fortune 500 public company headquartered in Short Hills, New Jersey, USA that licenses information on businesses and corporations...

    cnmInternationalManagementMarketingReports

  • Email and Chat Support Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Processing tickets via Zendesk regarding on solving concerns of customers. This is for Email and Chat Support.

About

Technical Support & Customer Service l Email & Chat

This past 11 years of working as both customer service and technical support representative in a business process outsourcing company and online staffing platform. I developed a wide range of skills and an in-depth knowledge of relevant applications. My job experiences brought my communication skill to a higher level. I have an effective listening and understanding skills when it comes to customers concerns. Always ready to face challenges, get along with people very well and I am keen to learn the technologies required on the job.

Relevant experience and qualifications:

-Type 60 WPM
-High level of responsibility and fast-learning traits
-Quality customer service and communication skills.
-Tremendous attention to detail.
-Capacity to multitask under pressure.
-Enthusiastic persona with an active drive for customer satisfaction.
-Have the ability to communicate clearly and concisely with clients.
-Proficient with different types of office software (Outlook, Microsoft Word, Excel).
-Knowledge of administrative procedures.
-Relevant technical / products’ knowledge.
-Adept at using Zendesk, ZopIM, Salesforce and Slack