Customer Support Champion (Email, Chat, Phone, Social Media)
I have lots of skills to offer. I have years of expertise in Customer Support catering to calls, chats, emails, and Social Media. I've handled different accounts from stock transfer company to telecommunications to mobile apps. I have background in legal transfers, company acquisitions and reorganizations, upselling, retention, technical troubleshooting, and mobile application testing.
I also have experience in training and process improvement. I was a Quality Analyst for a year doing quality audits, training, process improvement, and data analysis. I'm very familiar in using Microsoft Office, Google Docs, Slack, Hang-outs, Salesforce, LivePerson, LMS, Lithium Social Web, and Google Sites.
I was also a Team Manager before I decided to shift to home-based work. I handled people, conducted meetings/huddles, created team and individual scorecards, facilitated business reviews, managed staffing and scheduling, and provided rewards and recognition.
I'm very passionate with what I do, and I always aim to exceed what is expected from me.
Work Terms
I like working long hours and I'm open to shifting schedules.
You can send my payment via Paypal or Coins.ph.
To get to know me more, you can contact me via Skype: rhodz1105.